If you get a Team Member Request message that means that another email is associated with the Brandwise Passport account you are trying to access. Your account will need to be approved by that original email address. If you do not have access to that email then a new passport needs to be created with no association to what is already in the system.
1.) Click on Back to Passport Dashboard.
2.) Click on the (-) under action. This will remove the team member request.
3.) Click on Add Business to Brandwise Passport, then select Retailer
4.) Enter the requested Retailer Information and click Search
5.) Brandwise will locate the previous passport. CLICK ON NONE OF THESE ARE CORRECT. This will allow you to bypass the old account. It will ask twice. Click none of these are correct again.
6.) You will then get a note saying the business couldn't be found. The remaining billing and contact information can now be added.
7.) Once billing and shipping have been determined click on Create Retailer. It will bring you back to the Brandwise Passport screen after hitting OK. Go to harpergroup.com and click on sign in to shop. You will then get the prompt to request to shop.
Harper Group support will have your account connected once the request has been received. You can email email@example.com with any questions.